Skill & Knowledge

LeanBuilding Blitz

In these extraordinarily tight times, all the skill and knowledge of your staff, suppliers, and trades count for little if not actively and aggressively applied to driving down cost and driving up performance. Suppose you found a way to do both -- reduce cost and improve performance -- in a way that actually improved your supplier and trade relationships? Find out how the five day LeanBuilding Blitz can change your operation for good.

Don't think the LeanBuilding Blitz is right for you? You believe you’ve got the culture and individuals with a wide range of experiences to make a difference if you could only increase personal productivity? If your Managers and staff made more efficient use of their time?

Knowing that you can do better is not the same as knowing how you can do better. See if any of these workshops are what you are looking for.

Operations Management (OpsMgt) Workshop Series

Series Overview

The basic OpsMgt program consists of two workshops, each lasting 2 days, for those who play a significant role in planning, designing, developing, and managing the delivery of production units to homeowners. Originally designed for superintendents and project managers, OpsMgt has evolved over time to include purchasing, estimating, construction administration, architecture, service, and sales personnel. There is assigned prework for this series so participants come in with specific challenges and application on their mind..

An optional capstone workshop in the series, OpsMgt III, is designed specifically for managers and managers-to-be.

Ops Management I: Production Management

Take control of your job with time management and prioritization skills, exercise influence over customer perceptions, improve scheduling, leverage your personal vision, and engineer creative solutions. Develop essential superintendent characteristics, share information efficiently, and affect vendors positively through scheduling, capacity alignment, coaching and special solutions.

Measure and use “Building Efficiency” to drive performance improvements, and avoid the common obstacles preventing you from making substantial improvements in performance

Ops Management II: Quality Management

Define quality-assuring “key daily events” required for every house, develop a plan to manage your week and day around these events and understand how your system affects overall performance. Learn how systems, not people, drive 85% of overall performance, how to define and measure Quality, and why enhanced communication skills are essential. Learn how to tap the energy of teams, and why a constant, balanced focus on production capability will always result in better production output.

Ops Management III: Roles, Responsibilities, Expectations & Results (Advanced)

This module is for managers and managers-to be who have completed OpsMgt I & II. This is a revolutionary process, clearly defining what managers should be doing and how to manage their time to ensure that their subordinates will be successful. The process requires managers to define the roles of their subordinates in terms of outcomes and business results, not simply tasks to be performed.

Quality Essentials III: Building Customer Relations

The third piece of the Quality Essentials Series looks at the street level impact on quality of day-to-day customer dealings. Whereas the first two modules of Quality Essentials focus on building a culture, the third module dives into building skills. Participants work through real-life homebuilder case studies as they determine strategy for common issues, then practice skills to be used every day on the job. This is a 1-day workshop designed for all departments at all levels who have completed QE-I & II. Suppliers & Trades may be invited and definitely enhance the reach of the workshop.

Quality Essentials IV: Constructive Problem Solving

The final course in the QE Series teaches the skills necessary to discover, define, understand, analyze and solve a problem. Real life case studies are used to stimulate participants into both common sense and out-of-the box thinking, as required. Participants gain confidence in their ability to handle diverse challenges.

Community Management Teams (CMT)

Manage a community on a semi-autonomous basis with a cross-functional team comprised of construction, sales, service, and mortgage personnel. As a team, develop skills in planning, decision making, problem solving, facilitating and communicating to ensure high levels of customer service without higher costs and with less stress than you may be experiencing today.

Grasp the project (subdivision) as a P&L unit having measurement parameters such as ROI and asset turns. Employ sales data, construction cycle times, and service response data. Improve time management and prioritization.

The CMT strategy will help identify and develop future leaders while instilling business leadership abilities in all participants. The operating unit becomes more focused on profit and customer satisfaction while becoming a more satisfying place to work.

Sales Development System

The last dozen homebuilding boom years may have created a generation of “order takers” who are letting sales slip through the models. In today’s down market builders need every sale they can get. The problem is that the same old training is likely to create the same old results — or make things worse!

Learn the links between the sales process itself, the salesperson’s self-management role within and around the process, and how both the salesperson and the process are integrally part of the homebuilder’s total team.

This four day workshop is administered in two sessions of two days each. During the 30 day gap between sessions some limited homework is assigned to make the coursework more relevant to each individual participant. Like most of TrueNorth’s workshops, participants bring their own objectives and concerns to the course, forming the basis for a follow up program that actually changes habits.

Principled Negotiations

Principled Negotiation focuses training on negotiation strategy and skills. This is not the manipulative, win-lose negotiation approach frequently taught today, where the “winner” eventually spends time and effort protecting his negotiated advantage against erosion, while the “loser” continually exploits loopholes and shortcuts to recover lost ground. Traditional negotiation is a wary dance based on mistrust, the true cost of which is lost in quality and brain fatigue – usuallyfor someone other than the negotiator – over the life of the agreement.

Successful negotiations occur when all parties want the agreement to stay in force, when everyone has a vested interest in making things work. There is no desire to find loopholes or shortcuts, there is little time given to supervising the agreement, and both product and relationship quality is enhanced. When the Principled Negotiation guidelines are followed, negotiated outcomes simply cost less.

The one-day Principled Negotiation workshop is specifically designed for the homebuilding industry. Particularly useful for front-line employees in construction, land development, and customer service – those who manage daily human interactions with both trades and customers – it also easily applies to purchasing, estimating and sales.

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